A prepared reception computer uses the company terms, balances and records saved for its property. Prepare reception for offline work before an outage and keep using that computer and browser profile.

Book and collect using prepared terms

  1. Open Front Desk → Groups, select the correct company and review its saved credit or wallet terms before making a booking. An account created offline starts without credit or wallet spending authority.
  2. Use the available booking, invoice and payment controls within those terms. Review each guest, amount, currency and outstanding balance before saving a collection.
  3. For a wallet top-up, open Wallet, enter Top-up amount and choose Fund wallet. Select Cash, POS or Bank transfer in Record wallet top-up payment, enter the reference as required and record the payment. For POS or bank transfer, check the terminal or bank record and complete Confirm receipt of funds before saving. Review the new balance and wallet activity.
  4. In Billing Desk → Direct Bill Transfer, select the guest folio and company. If an enabled prepared wallet is available, choose Settle from prepared wallet to settle the full outstanding folio, including extras and stay extensions. Confirm the currency, settled amount and remaining balance. Transfer to City Ledger instead requires approved credit terms and creates a company receivable.

Incoming collections can be recorded without an open cashier shift; a matching open shift is linked when available. Cash returns and refunds retain their approval and shift requirements.

Invoices and delivery

In the company Invoices tab, review generated invoices and use Print or Download for the saved document. Queue email saves a request to the prepared company email for sending after synchronization. Check the delivery status after reconnecting. A saved request does not establish delivery; review provider history before resending an uncertain outcome.

Changes that need connectivity

Reconnect before changing account holds, credit limits, wallet settings, spending controls, contract rates, fixed room allocations or approvals. Corporate reconciliation and write-off actions also require connectivity. These controls are unavailable during an outage; the prepared terms remain in force.

After reconnecting, review synchronization and any conflicts before refreshing preparation. Check the existing invoice, payment or wallet transaction before retrying an uncertain result, so received money is not recorded twice.