Apply a POS discount or void sent items

Steps

1. Open the relevant order or tab. Use the line's Discount control or Discount tab for the intended scope.

2. In the discount dialog, choose the discount type and enter Discount percentage or Discount amount. Review the projected line or bill balance.

3. Supply Reason (required). If the dialog requires manager approval, select the manager and enter Manager Sales PIN through the approval control.

4. Choose Apply discount and check the changed amount and status message. A validation or approval error means the discount has not been applied.

5. To remove a sent item, use its Void action with manager access and supply the prompted reason. For an entire eligible tab, use Void tab and review its prompt. Check the refreshed bill and any generated void ticket or refund outcome; a void of a paid item may require finance follow-up.