Arrange a correction when an online marketplace order needs different items or a price change.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the order reference, marketplace, affected items, requested replacement or price, and the reason.
  3. Review the proposed change with the administrator and confirm the exact records and scope. The marketplace must accept the change. Confirm any effect on the customer’s payment separately.
  4. After the change, refresh the order in Online Orders and check the updated items, amount, and payment information.

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