Steps

  1. Open F&B → Online Orders and select the outlet and relevant order. Review the order source, fulfilment type, payment state, items and special instructions.

  2. For direct website orders, use Confirm and the preparation action offered for the current state. Use Ready for pickup when a pickup order is ready for the customer.

  3. For direct delivery, fill in Rider name, Rider phone and Bike / car, then choose Assign dispatch. Record Picked up, the delivery progress and Delivered as those events occur.

  4. For pay-on-delivery, choose Mark delivery paid after collection. Delivery completion and payment collection are distinct updates.

  5. Use Flag issue for a delivery problem, then Resolve issue when resolved. After delivery, enter recipient/proof information and use Record proof where offered.

  6. For marketplace orders, use only the provider actions shown, such as Accept or Reject before prep. Provider-owned delivery and cancellation rules differ; follow a displayed escalation instruction when direct cancellation is unavailable.