Steps

  1. Connect the guest phone to the current room TV and open the concierge experience. If the private session expires or changes, reconnect before asking about the stay.

  2. Type one question, or use the available microphone control. Voice transcription produces an editable, unsent draft; inspect it before explicitly asking the question.

  3. Read the answer and choose only a displayed hotel guide, dining or service option relevant to the request. A suggested choice is navigation or a draft, not a confirmed purchase.

  4. For a dining/service suggestion, review the actual form definition, options, live availability and current quote. Correct the draft before continuing to the normal payment/room-charge confirmation.

  5. If an original draft or operation result is unknown, recover that existing operation before starting again. Contact reception when authority or availability cannot be restored.