Contact the hotel about your stay or send private feedback. Verify your stay on the TV or connected phone before opening your messages.

Steps

  1. Open My Stay → Hotel messages and choose Refresh messages to see the conversation.
  2. Enter Your message and choose Send message. If you opened the conversation from a service request, check that it is the request you mean to discuss.
  3. If delivery is unclear, choose Check message result before sending the message again. Follow the service request itself to check whether the work is complete.
  4. To give feedback, open My Stay → Private feedback. Choose a rating and add a comment. Select Ask the hotel for help if you would like follow-up, then choose Review feedback.
  5. Check your feedback, accept the displayed confirmation, and choose Confirm and send feedback. Check the result before submitting it again.
  6. Open recent feedback and choose Share an update if you have more information for the hotel.

Your message or feedback is sent to the hotel privately. If the conversation is closed or you need urgent assistance during your stay, contact reception directly.