Requires the original guest TV connection and a still-eligible service request. The original record and financial outcome remain separately traceable.

Steps

  1. Open the existing service-change link on the same verified phone connected to the room TV. A connection mismatch requires reopening the request with the correct guest connection.

  2. Review the current appointment. Enter New start and New end in the Hotel time zone and choose Review service change. Resolve an ambiguous clock-change offset or select another valid time when prompted.

  3. Review availability, venue choices, new charges/taxes, refund or remaining balance. Select an available venue and review again if required.

  4. Accept the displayed payment/company-billing consent when applicable, then choose the offered confirmation: Confirm service change, Confirm change and room adjustment, Confirm change and continue to payment, or the exact company charge.

  5. For payment, use Prepare secure payment or Open secure payment when offered. After returning, use Check change payment or Verify existing payment; a received deposit does not prove the full balance is paid.

  6. Use Refresh service change or Check original change to establish the outcome before requesting another change. Confirm the appointment was applied; if the hotel must review received payment, contact reception before paying again.