Connect your own phone to the room TV to view your stay information and use the phone remote. Have your room number and booking last name ready.

Steps

  1. On the room TV, open its guest connection screen and scan the current QR code with your phone.
  2. Enter Room number and Booking last name, then choose Verify booking. If the details are not recognised, check your checked-in reservation with reception.
  3. Review the property and room, then choose Connect to room TV. Your private stay information can now appear on that TV. Choose Verify a different booking if the displayed booking is wrong.
  4. Keep the same phone to use Unlock TV later. Private screens lock after 15 minutes of inactivity or when you leave the TV app. Scan a fresh code and verify again if your connection expires.
  5. To control the TV from your phone, select Set up phone remote on the TV. Unlock guest access if prompted, review the permission, and choose Enable phone remote.
  6. Check for Phone remote enabled, then open TV remote on the connected phone. Use the navigation and video controls displayed there.
  7. If a command is unconfirmed, choose Check TV response before pressing it again. Use Check phone remote on the TV if you are unsure whether phone control is enabled.

Choose Stop phone remote on the TV to end phone control. Contact reception if the room shown is incorrect or you cannot verify your stay.