Requires experience admission/refund-review authority; provider refunds remain governed finance actions.
Steps
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Open Public experience operations → Registrations and attendees and find the intended event/date and registration.
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At entry, obtain the signed ticket token from the guest’s QR scanner and paste it into Signed ticket token under Ticket check-in.
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Choose Check in ticket and inspect the result. Replaying an already-used token returns its already checked-in status; it does not admit an additional attendee.
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For a refund case, select the registration, optionally enter Refund review reason and choose Queue governed refund review.
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Use Open Refund Center to follow finance’s initiation, approval and provider-payout workflow. A queued refund review does not mean money has been returned.