Steps

  1. Open PMS → Property Details → Policies for the intended lodging property and find Staff access policies. Check the displayed property timezone and current policy version.

  2. Set the general staff access duration from 15 minutes to 24 hours. If needed, enable Restrict general staff to a daily access window and choose its local start/end; validity is clipped at the window close.

  3. Set the Housekeeping all-room access window. An overnight window ends on the following local day; review which staff should have all-room scope before changing it.

  4. Choose Save staff access policies and confirm the new saved version. Issue subsequent staff drafts under this policy and complete their normal encoder/mobile issuance checks.