Steps
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Open web Access Control → Inventory and locate the exact lock by MAC address and its room or access point.
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For an active lock, choose Decommission and read the confirmation. This unassigns its access point and expires or cancels dependent credentials in Staycore.
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Confirm only after reviewing those effects, then check that the lock is marked retired.
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If the retired record should also be removed, choose Delete and review the separate deletion confirmation. Deletion succeeds only when no active assignment or live credential still depends on the lock.
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Complete the physical lock reset separately through the supported installer process when needed. Neither decommissioning nor deleting the record resets the physical lock.
The data lifecycle requires permission to set up door locks. The same distinction is shown in Ops Mobile Lock tools → Lock lifecycle.