Issue access for the checked-in guest and the doors included in their stay.

Steps

  1. Open Front Desk → In-house, select the stay, and choose Access.
  2. Check the guest, assigned room, and included doors. Resolve any Issuance blocked message by reviewing the booking, payment, room assignment, or access setup.
  3. Choose Issue mobile key and wait for Mobile key issued. If a check needs to be retried, use Retry mobile key check after resolving the displayed issue.
  4. For a physical card, choose Create RFID draft and wait for RFID draft created. Encode this draft in Staycore Encoder.
  5. Open the same guest’s draft in Staycore Encoder, write the card, and wait for verification before handing it to the guest.
  6. Review the final key or card status and confirm the guest has instructions for using it.

If the required doors cannot all be included, follow the displayed access instruction or ask the property administrator to review the door setup. Issuing a key is separate from completing check-in.