Correct the recorded building or floor when a door lock has been assigned the wrong installation details.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the room, door name, the recorded location, and the correct building and floor.
  3. Review the proposed change with the administrator and confirm the exact records and scope. Finish any card-writing or lock-setup operation already in progress before changing installation details.
  4. After the change, reopen the door’s details and confirm its room and location. Arrange any physical lock changes separately.

Keep passwords, payment-card details, and private guest access links out of your support message.