Select the property first. Front Desk viewing requires permission to view bookings; creating or changing reservations requires permission to manage bookings.

Steps

  1. Open Front Desk → Arrivals and choose New walk-in.

  2. In Create reservation, select the stay dates, Room type and Rate plan. Use a room type with availability and prices covering the whole stay; check-out must follow check-in.

  3. Search for a returning guest or fill in the guest fields required by the property's policy. Set Adults and Children. Expand Additional guest details for optional fields and Preferred channel, and expand Special requests where needed.

  4. For an authorised group booking, expand Group booking, choose Group account (optional) and the applicable Group block. Leave those fields unset for an individual booking.

  5. Review the availability and pricing information, then choose Create booking. With Arrivals access, a successful online booking opens its next arrival step. If a confirmation is shown instead, keep its reservation code and use Open arrivals when available, or pass the code to reception.

  6. In the saved booking's Arrivals details, follow Arrival progress to collect or verify payment, assign the room and complete check-in. Room assignment takes place here after payment readiness, rather than in the creation form.

Offline creation queues a reservation for synchronisation; the displayed offline message does not confirm live availability, calculate the final price or collect payment.