Resolve an arrival payment blocker

Steps

1. Open Front Desk → Arrivals, locate the exact reservation and choose Resolve payment where a payment blocker is shown.

2. Inspect the open bill, outstanding amount and guest/payment details. Send the available payment link when the guest still needs to pay; sending a link does not mark the booking paid.

3. After verifying an actual external/POS receipt, use Mark as paid (POS) with the requested payment evidence. The application captures outstanding recorded bills and rejects inconsistent currencies or missing balance.

4. If an authorized exception is justified, use the manager billing-override action and supply the required reason. Refresh the arrival to confirm eligibility before room assignment/check-in; an override is permission to proceed, not collected revenue.