Reservation management
Find step-by-step guidance for reservation management.
Assign a room and complete check-in
Review arrival requirements, assign the guest’s room, record identity details, and complete check-in.
Cancel a reservation or mark a no-show
Cancel a reservation or mark a no-show.
Check availability and assign a booking from room board
Check availability and assign a booking from room board.
Configure pro-forma billing details and print documents
Configure pro-forma billing details and print documents.
Create a staff reservation or walk-in
Create a reservation, add guest details, choose a room type and rate plan, and confirm the booking.
Early arrival and late departure fees
Review early check-in and late departure charges, collect payment, or record an authorised waiver.
Extend an in-house stay
Extend an in-house stay.
Extend an offer hold or recover failed conversion
Extend an offer hold or recover failed conversion.
Move a booking or in-house guest
Move a booking or in-house guest.
Prepare and issue a pro-forma
Prepare and issue a pro-forma.
Record a pro-forma commitment or payment
Record a pro-forma commitment or payment.
Resolve an arrival payment blocker
Resolve an arrival payment blocker.
Review a guest journey and run its next action
Review a guest journey and run its next action.
Review a guest mobile key request
Review a guest mobile key request.
Review hotel live and act on a room blocker
Review hotel live and act on a room blocker.
Settle a stay and check out
Settle a stay and check out.
Share guest access and update the hotel entry code
Share guest access and update the hotel entry code.