Steps
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Open Front Desk → In-house, select the stay and its Access panel, then inspect Mobile key requests and the current request status.
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Check completed remote check-in, confirmed payment, assigned available room and full guest access entitlement. Resolve any Access issuance blocked message before approving.
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For an eligible pending request, choose Approve and issue mobile key and wait for confirmation. Approval issues the supported mobile credential; it does not substitute for missing payment or identity evidence.
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If the request must be refused, enter the reason and choose Reject mobile key. Review the refreshed status and communicated reason; a failed provider result must remain unresolved rather than being described as an issued key.