To create a discount voucher for guests to apply during room booking, ask CoreAI to prepare a booking voucher. This is available only when booking vouchers and CoreAI voucher actions are enabled for your account. There is no booking-voucher editor in the application: the old Vouchers page opens Engagement → Rewards, whose member benefits are a separate feature.
Steps
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Select the correct property and ask CoreAI, “Show me this property's booking vouchers.” Check existing codes, validity and usage before choosing a new code. If voucher actions are unavailable, ask your property administrator to check your access and arrange voucher setup.
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Ask, for example, “Create a 10% booking voucher called WELCOME10 for this property.” Supply the start and end dates and any limits you want: maximum uses, minimum nights, minimum spend or eligible room types. For a fixed discount, give the amount and property currency. CoreAI must check the available voucher action before offering to carry out the request.
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Review the proposed code, discount, dates and limits. Complete the identity verification and approval steps shown; another authorised colleague must approve this financial setup. Wait for the saved result before sharing the code. A proposal or pending approval does not mean the voucher exists yet.
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To change an existing voucher, ask CoreAI to update its discount value, dates or limits, or to deactivate it, and review the proposed change before approval. A saved voucher's code, discount type and currency cannot be changed; create a new voucher if those need to differ. Check the confirmed saved details afterwards.
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To send the voucher to guests, ask your property administrator or support team to arrange delivery to the intended email addresses and check delivery. CoreAI cannot send booking-voucher emails. Creating or sending a code does not redeem it or confirm a booking; eligibility is checked when the guest applies it during booking.