Apply loyalty points or a reward at checkout

Steps

1. Open the checkout’s member drawer and search for the correct customer/membership. Review membership status, available points and the programme currency.

2. Choose a reward or the desired points amount and request the current transaction quote. Review eligibility, discount and remaining payable amount for this exact transaction.

3. Apply the eligible selection so a points hold is created for the current order/booking. A hold reserves points temporarily; it is not a completed redemption or payment.

4. Complete the checkout through its normal payment/room-charge process. The application commits the existing hold when the transaction succeeds and releases it when the selection is abandoned or cancelled.

5. If connectivity is unavailable, follow the drawer’s offline restrictions instead of applying an unverified points discount. Refresh the original transaction and member ledger after an uncertain result before trying a second redemption.