Customer engagement

Build guest relationships through customer profiles, consent, campaigns, loyalty, and rewards.

• Create update and send booking vouchers

  Create update and send booking vouchers.

  Customer engagement · For hotel teams

• Apply loyalty points or a reward at checkout

  Apply loyalty points or a reward at checkout.

  Customer engagement · For hotel teams

• Configure automatic birthday emails

  Configure automatic birthday emails.

  Customer engagement · For hotel teams

• Create a reward with a fulfilment target

  Create a reward with a fulfilment target.

  Customer engagement · For hotel teams

• Create and preview a customer segment

  Create and preview a customer segment.

  Customer engagement · For hotel teams

• Create or edit a loyalty programme

  Create or edit a loyalty programme.

  Customer engagement · For hotel teams

• Draft approve and launch a campaign

  Draft approve and launch a campaign.

  Customer engagement · For hotel teams

• Enrol a customer and review their profile

  Enrol a customer and review their profile.

  Customer engagement · For hotel teams

• Inspect a loyalty ledger and adjust points

  Inspect a loyalty ledger and adjust points.

  Customer engagement · For hotel teams

• Manage loyalty tiers and individual reward grants

  Manage loyalty tiers and individual reward grants.

  Customer engagement · For hotel teams

• Merge duplicate customer profiles

  Merge duplicate customer profiles.

  Customer engagement · For hotel teams

• Record or clear a customer birthday

  Record or clear a customer birthday.

  Customer engagement · For hotel teams

• Record or withdraw marketing consent

  Record or withdraw marketing consent.

  Customer engagement · For hotel teams

• Review customer data retention and engagement alerts

  Review customer data retention and engagement alerts.

  Customer engagement · For hotel teams

• Review engagement performance

  Review engagement performance.

  Customer engagement · For hotel teams

• Update a customer preference or note

  Update a customer preference or note.

  Customer engagement · For hotel teams

• Configure membership benefits and registration

  Configure membership benefits and registration.

  Customer engagement · For hotel teams

• Create a membership programme

  Create a membership programme.

  Customer engagement · For hotel teams

• Enrol a member and review an application

  Enrol a member and review an application.

  Customer engagement · For hotel teams

• Import existing members

  Import existing members.

  Customer engagement · For hotel teams

• Manage a membership period, payment, or card

  Manage a membership period, payment, or card.

  Customer engagement · For hotel teams

• Validate a membership card and record a benefit

  Validate a membership card and record a benefit.

  Customer engagement · For hotel teams

• Check WhatsApp credit and restore sending

  Check WhatsApp credit and restore sending.

  Customer engagement · For hotel teams

• Configure QR capture and visit follow-ups

  Configure QR capture and visit follow-ups.

  Customer engagement · For hotel teams

• Connect your property’s WhatsApp number

  Connect your property’s WhatsApp number.

  Customer engagement · For hotel teams

• Create WhatsApp campaign waves

  Create WhatsApp campaign waves.

  Customer engagement · For hotel teams

• Reply to property WhatsApp messages

  Reply to property WhatsApp messages.

  Customer engagement · For hotel teams

• Review property WhatsApp permission

  Review property WhatsApp permission.

  Customer engagement · For hotel teams

• Use recommended WhatsApp templates

  Use recommended WhatsApp templates.

  Customer engagement · For hotel teams