DigiLock cards use Access Control → Digi cards and Staycore Digi Encoder. The property must have Digi configured and card issuance enabled; creating drafts requires access issuance permission.
Steps
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Select the correct property, open Digi cards, and review its setup/readiness message. Choose Card purpose under Create a card draft.
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For a guest card, select the mapped Reservation. Its authorised access window and payment eligibility come from the booking. For staff or housekeeping, select the staff member and current approved access assignment, then review all selected floors and the required active tasks. A Digi staff card opens every door on its authorised floors; a housekeeping task does not narrow that physical scope.
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Create the draft and confirm it appears under Recent card drafts. A draft is not an issued key. In Staycore Digi Encoder, sign in to the same property, connect the configured encoder and choose Refresh in Encode cards.
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Select the exact draft, review recipient, purpose, complete access scope and validity, and confirm that the presented card is designated for this operation and its existing contents may be replaced. Choose Encode selected card. Keep the card in place until readback and Staycore recording finish.
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Review the recorded result and the web card history before handover. If writing or confirmation is uncertain, keep the original card and open Recovery before another issuance.
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Choose Recover pending operation under the original account and property. If the local pending record is unavailable, select the exact unresolved workstation record and use Recover selected record. Recovery reads the original card or submits its saved receipt; it does not repeat the physical write. An unresolved result remains under review.