Steps
-
Open the offer and review its issued version, status, expiry and any prepared revision.
-
With permission to override booking offers, choose More actions → Extend hold. Enter New hold duration (hours) and Override reason.
-
If a prepared revision is shown, review its dates, services, prices and terms and select its confirmation checkbox. Choose Extend & reissue, or the displayed Issue v… & extend action for that prepared revision.
-
Check the new immutable version, expiry and secure link. Availability is rechecked and the old customer link is replaced; send the new link using Send / resend, Send WhatsApp, Send SMS or the available copy-link action.
-
For an offer in the conversion-failed state, resolve its reported cause and use Retry conversion with permission to resolve exception booking offers. Review the resulting booking and audit events before treating it as converted.