Contact the property that manages your booking for changes, arrival help, payments, or room service.

Steps

  1. Open your booking confirmation or the property’s website and use its contact details.
  2. Have your booking reference, arrival date, and the name on the reservation ready.
  3. Explain what you need changed or what happened, including any message displayed in the guest app.
  4. For a payment query, include the amount, date, and payment reference. Do not send your full card details or password.
  5. Keep the original booking while the property checks the issue, and review any updated confirmation it sends.

For a room-access problem during your stay, contact reception. The property can check your room assignment and issued key.