Use this process when room access, a reservation, and its recorded payment do not agree.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the property, room, reservation reference, time of the event, and the discrepancy you observed.
  3. Review the proposed change with the administrator and confirm the exact records and scope. A recorded alert needs investigation; check the underlying records before deciding that a payment is missing or a key should be revoked.
  4. After the change, review the booking, payment, and access history together. Confirm that the original issue has been resolved.

Keep passwords, payment-card details, and private guest access links out of your support message.