Steps
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On the room in Housekeeping, choose Lost Item to record a found item.
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Enter Description and Location Found. Select Guest already contacted only when that contact has happened, then choose Log Item and verify the saved entry.
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For a room defect, choose Maintenance on the room card instead. Complete the issue description, severity and revenue-impact information, then choose Create Maintenance Issue.
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Follow the issue in Rooms & Service → Maintenance. An operational case can be opened using Case when broader coordination is needed; it does not substitute for completing or resolving the underlying room work.
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To find a saved item, open the Lost & Found tab. Review its description, location, room, found time and Guest contacted or Awaiting follow-up badge. Select the item to read its Lost and found details, including the recorded status.
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Logging and loading lost property require an online connection. An empty offline view does not establish that no items exist. This screen lists items still recorded as found; it does not offer claim, return, delete or later contact-status edits. Follow the property's handover procedure for those events.