Steps

  1. Open Rooms & Service → Maintenance with the Maintenance feature and permission to manage maintenance access, then use the report-issue action.

  2. In Report Maintenance Issue, choose Maintenance target and select the Room or Asset. An asset issue does not change room availability.

  3. Enter Issue Title, Description and Severity. Set This issue blocks revenue deliberately, then choose Report Issue.

  4. Find the issue on the board and review its assignee, status and impact. Update its assignment through the available controls as work progresses.

  5. After the repair, choose Resolve, enter required Resolution Notes, and add Photo Evidence using Upload Photo or Take Photo where needed.

  6. Choose Resolve Issue and verify the resolved state. Check the room's remaining maintenance and housekeeping conditions before offering it for the next arrival; resolving one issue does not prove all other blockers are clear.