Resolve an escalated task

Steps

1. Open Rooms & Service → Escalated Tasks with supervisor access and permission to view tasks.

2. Review High / Critical, Safety-related and Required Actions, then open the relevant task in the escalated/blocked board.

3. Read the task's history and blocking or escalation reason. Under Details → Assignment, choose the responsible staff member; assignment saves when the selection changes.

4. Use the available quick action or Status update to select the appropriate next status. Enter Blocked reason if required and Add update / note, then choose Save Status.

5. Use Post Comment to record handoff or resolution context and verify the updated status, assignee and activity. An archived task remains read-only, and an unsuccessful or queued change still requires follow-up.