Use completed stay history to offer a complimentary upgrade within the property’s approved limits.

Steps

  1. Open Automations for the property and create a rule with the arrival trigger and timing you want.
  2. Add Completed stays as a condition. Choose greater than → 10 for guests with more than ten completed stays, or at least → 10 to include exactly ten.
  3. Add a Loyalty tier condition if the offer also depends on membership level. Use All conditions when both requirements apply.
  4. Add Complimentary room upgrade. Select the source room type, target room type, target rate plan, maximum waiver, currency, and daily upgrade limit.
  5. Save the draft and simulate examples around the threshold. Review the proposed room mapping and financial limits.
  6. Complete the review acknowledgement and choose Activate automation.
  7. Check Run history and the reservation after an eligible arrival. Review any skipped or approval-dependent result before taking further action.

Completed stays count checked-out stays. Future bookings, active stays, cancellations, and additional nights do not count as extra completed stays.