Recognise returning diners using the number of completed orders at the property.

Steps

  1. Select the F&B property and open Automations → New automation.
  2. Choose Order completed as the trigger.
  3. Add Completed F&B orders as a condition. Use equals → 10 for a current total of ten or at least → 10 for an ongoing policy above that threshold.
  4. Add a staff task, message, or service-link action. Choose the correct template, channel, and published service, and review the customer’s communication consent.
  5. Save and simulate examples below, at, and above the threshold. Review the resulting action.
  6. Review and activate the rule. Check Run history and the resulting task or message after an eligible order.

Completed and delivered orders count once each. An order paid later or charged to a room can count when fulfilled. Open orders, cancellations, menu visits, and individual order items do not add to the completed-order count.