Resolve a card operation whose final result was not confirmed. Use these steps for the Windows encoder associated with Access Control → PULMOS cards.

Before you begin

Keep the original physical card with staff. Use the original workstation, Windows account, Staycore operator, and property. In Access Control, operations shown as Awaiting readback or Needs recovery require attention before another issue.

Steps

  1. Reopen the encoder and sign in to the original property. Open Recovery and read the pending operation and card details.
  2. With the original card available, choose Recover original card and follow the displayed instructions. Recovery checks the earlier outcome without repeating the card write.
  3. If the operation has not been dispatched to the reader and Cancel before dispatch is available, use it to cancel that prepared operation. Stop before write requests a stop at the next safe point; review Recovery afterward to establish the outcome.
  4. If the card is missing, unreadable, or its result is unknown, choose Record unreadable or missing card. Describe the card's physical condition and the checks performed. The operation stays unresolved until recovery or an authorised physical resolution.
  5. Use Confirm card destroyed only after that exact physical card has been destroyed and can no longer open a door. Read the confirmation and record the checks performed. A missing or unreadable card is not evidence of destruction.
  6. Confirm the encoder's recovery result, then refresh Encoding history and recovery and Recorded physical cards in Access Control. Resume issuing only after the pending operation has been resolved.

Expected outcome

The earlier card's verified result or confirmed physical disposition is recorded without an accidental second write.

If recovery cannot finish

Keep the card and pending operation together and contact Staycore support with the property, operation shown, and displayed error. If recovery data cannot be opened, return to the original Windows account and preserve that workstation's data. Do not hand over an unverified card or start a replacement issue to bypass an unresolved result.