Steps

  1. Open F&B → Workspace → Open tabs, select the outlet and lifecycle filter, and search by tab, order, bill, receipt or operator.

  2. Open the matching tab and review its Sent items, Not yet sent, balance, payments and Open KOTs. The open count reflects unfinished production work; an old ticket whose linked items are all completed, delivered or cancelled does not add outstanding work. An expired or unpaid tab can still have an outstanding linked order, even when all food has been handed over.

  3. For an eligible unpaid or expired tab, use Restore & open with permission to restore food and beverage access. Successful restoration gives the tab another eight hours and opens it in POS.

  4. For an eligible paid tab, use Reopen bill with permission to reopen food and beverage access. This creates a new active tab; it does not reverse the earlier payment. Use Start refund for the relevant paid bill when a refund is intended.

  5. Continue work in POS and verify the resulting tab status. Use Receipt for an available receipt or Order details to inspect the linked order history.