Steps
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Open Front Desk → Guest Journeys and enter at least three characters in Search guest, email, phone, room, or booking code.
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Select the matching result and the intended stay journey. Review the guest, reservation/stay dates, journey timeline and current stage before acting.
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Select the stage that contains the blocker. Review its events, pain points and enabled next actions; read the disabled reason when an action is unavailable.
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Choose the relevant action and complete the fields it requests. For room assignment, inspect the booked type, available rooms and Review before assigning warnings. Supply Reason or note when required.
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Choose Run action and review the result. If approval is required, follow Open approval queue; a queued approval has not completed the operational action.
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Check the refreshed stage and related reservation, service or task record to confirm that the blocker is resolved.