Steps

  1. Open Hotel Live for the intended property and inspect System status, arrival/departure flows and priority work.

  2. Choose Room tiles or Grouped view. Select a health indicator to narrow the affected work, and use Clear filter to restore the full view.

  3. Open the relevant room with Open details and review its payment, room-readiness, maintenance, access and task evidence.

  4. Choose the appropriate enabled action, such as Request cleaning, Mark clean, Report maintenance, Set out of service or Return to service. The quick Report maintenance action records a general medium-severity issue without marking it as revenue-blocking; use the Maintenance workspace when you need a specific title, severity or revenue impact.

  5. For an alternate room, select the offered target and use Move guest or Assign alternate room. Review Review Required and choose Confirm when prompted.

  6. Inspect the refreshed room and action outcome. An autonomy suggestion or approval-required message is pending work, not a completed update. For new bookable inventory, Book this room opens the reservation form; complete and verify that booking separately.