Steps

  1. Open Front Desk → Departures or Front Desk → In-house, then open the guest's stay.

  2. Review the final stay dates and Billing, including room charges, services, payments and outstanding balance. In the In-house stay drawer, use Review folio when the checkout balance still needs collection. This balance includes unpaid F&B room charges even if the accommodation has been paid and the restaurant tab is complete.

  3. Settle the balance or resolve the specific checkout blocker shown by the property. Wait for payment confirmation and refreshed checkout readiness. If readiness is unavailable, reload the stay details; an unavailable balance or a zero accommodation balance is not checkout clearance.

  4. Choose Check-out guest when enabled. Wait for the stay to show checked out; do not treat a disabled button or a pending request as success.

  5. Use Front Desk → Guest Folios to review the final account, and Refunds & Receipts for receipts or refund follow-up. Check the room's resulting operational state before assigning it to the next arrival.