Requires website experience management for the selected property and messaging permissions to reply.
Steps
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Open Public Website → Open experience operations. In Website enquiries, choose all/selected-property/brand scope and inspect the enquiry.
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Choose Open Website inbox to read the thread and reply by email. Update its triage status in the enquiry list after handling it; a status change alone does not send a reply.
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For public gallery content, choose Add gallery media, select Website and media type. Use an owned website image or an allowlisted YouTube/Vimeo video ID.
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Enter Accessible description, optional caption, initial draft/published state and sort order, then choose Add to gallery and verify the saved item.
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Use Publish, Make draft or Archive for visibility changes. Delete requires confirmation and removes the gallery item; inspect the public site after publication.