Steps

  1. Open Rooms & Service → My Tasks. This requires Task Management and permission to work on assigned tasks or permission to manage tasks. Supervisors see All Staff Tasks; other staff see their assigned work.

  2. Open a task and review its instructions, assignment, linked work and activity. Use Show archived only when you need historical tasks; archived tasks are read-only.

  3. Choose Start Work when beginning a new task. To record progress, enter Add update / note and choose Post Comment.

  4. For blocked or escalated work, choose Block or Escalate, enter Reason and an Optional note, then choose Confirm. Escalated tasks become read-only in this queue and need supervisor follow-up.

  5. When a blocker is resolved, choose Unblock if offered. Choose Complete after an in-progress task is finished, then verify the refreshed status and activity. Offline changes remain queued until synchronisation succeeds.