Requires permission to draft campaigns to create wave drafts, the existing campaign approval permission to approve, and permission to send campaigns to schedule or launch. The property's WhatsApp connection must be ready and recipients need explicit property consent.
Steps
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Open Engagement → Campaigns and choose Create WhatsApp waves. Enter Campaign name and choose a Saved audience.
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Use Visit source to include all property outlets or guests linked to one outlet. This audience filter does not change property-wide consent into outlet-only permission.
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For each wave, choose an Approved template, complete every Template value, and set Send time (your local time) in the future. Use Add wave for further messages, up to ten waves. Templates requiring dynamic review-button values are excluded from this general campaign composer.
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Choose Save wave drafts. Wave drafts created confirms draft creation, not sending. If a response is lost or only some drafts save, use Retry saving waves or Retry remaining waves. The original requests and successful drafts remain preserved even if the builder is closed and reopened.
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Submit each wave for review, obtain approval, then schedule or launch it through the campaign list. Monitor deliveries; use the existing pause/resume controls when appropriate. Consent and connection readiness are rechecked before sending. Delivered messages use the separate WhatsApp balance.