Steps
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Open Inbox and use Search to find the exact guest/provider conversation. Open the thread and read the recent messages before responding.
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Enter the Reply directly, or enter an AI instruction and choose AI draft. Review the generated text, guest context and any promise before sending.
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Choose Send only for the final intended reply. Verify it appears in the refreshed conversation and inspect any delivery error; drafting alone does not send.
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Use Mark read or Mark unread to manage attention and Archive to remove a handled thread from the active view. Archiving does not resolve the guest's operational request.