Steps

  1. Open Inbox and use Search to find the exact guest/provider conversation. Open the thread and read the recent messages before responding.

  2. Enter the Reply directly, or enter an AI instruction and choose AI draft. Review the generated text, guest context and any promise before sending.

  3. Choose Send only for the final intended reply. Verify it appears in the refreshed conversation and inspect any delivery error; drafting alone does not send.

  4. Use Mark read or Mark unread to manage attention and Archive to remove a handled thread from the active view. Archiving does not resolve the guest's operational request.