Requires the selected property's inbox access and the corresponding reply permission. The connected sender is the property's number, not Lisa's sender.
Steps
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Open Communication Hub / Channel Inbox, or Guest Autopilot → Inbox. Select the property, choose WhatsApp, and open the guest's thread.
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Check the displayed 24-hour reply window. Within an open window, write Reply on WhatsApp or select an approved template. Outside it, choose an Approved WhatsApp template and complete every Template value. Scanning a QR code, opening the WhatsApp handoff or recording consent alone does not open this window. The guest’s inbound WhatsApp message, including a sent MENU request, opens the reply window.
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Choose Send on WhatsApp. WhatsApp message queued. does not confirm sending. A later sent status confirms sending; delivered or read confirms delivery. A guest's STOP blocks proactive messages but does not prevent replying to a new enquiry during its open reply window. Archived threads must be restored before replying.
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If a message pauses for insufficient WhatsApp credit, choose Open WhatsApp wallet, review the selected property's WhatsApp Messaging balance and use Add WhatsApp credit. Incoming messages are free. Review outbound message charges in WhatsApp wallet history. Sender setup errors lead to WhatsApp setup in Engagement settings.
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Under Reviews, a dining review can offer Open WhatsApp conversation when a related thread exists. This opens its conversation; it does not publish a public review response. Replies written directly in the WhatsApp Business app are not mirrored into this hub.