Steps

  1. Open the public request in Services → Requests and review Changes & cancellations.

  2. Expand Review current booking and requested change and compare the current arrangement, proposed options, schedule and guest reason.

  3. Enter Decision reason. For a quoted service, enter the full Revised service price before tax and excluding amendment fees when requested.

  4. Choose Approve change, Approve revised price, Approve cancellation or Decline request, as appropriate for the reviewed request.

  5. Check Decision and financial outcome. A changed quote still needs the guest’s acceptance, and an additional balance must be settled before the change applies. Confirm cancellation and refund outcomes separately. If the booking changed during review, refresh and review it again.