Customers and loyalty

Find step-by-step guidance for customers and loyalty.

• Apply loyalty points or a reward at checkout

  Apply loyalty points or a reward at checkout.

  Customer engagement · For hotel teams

• Configure automatic birthday emails

  Configure automatic birthday emails.

  Customer engagement · For hotel teams

• Create a reward with a fulfilment target

  Create a reward with a fulfilment target.

  Customer engagement · For hotel teams

• Create and preview a customer segment

  Create and preview a customer segment.

  Customer engagement · For hotel teams

• Create or edit a loyalty programme

  Create or edit a loyalty programme.

  Customer engagement · For hotel teams

• Draft approve and launch a campaign

  Draft approve and launch a campaign.

  Customer engagement · For hotel teams

• Enrol a customer and review their profile

  Enrol a customer and review their profile.

  Customer engagement · For hotel teams

• Inspect a loyalty ledger and adjust points

  Inspect a loyalty ledger and adjust points.

  Customer engagement · For hotel teams

• Manage loyalty tiers and individual reward grants

  Manage loyalty tiers and individual reward grants.

  Customer engagement · For hotel teams

• Merge duplicate customer profiles

  Merge duplicate customer profiles.

  Customer engagement · For hotel teams

• Record or clear a customer birthday

  Record or clear a customer birthday.

  Customer engagement · For hotel teams

• Record or withdraw marketing consent

  Record or withdraw marketing consent.

  Customer engagement · For hotel teams

• Review customer data retention and engagement alerts

  Review customer data retention and engagement alerts.

  Customer engagement · For hotel teams

• Review engagement performance

  Review engagement performance.

  Customer engagement · For hotel teams

• Update a customer preference or note

  Update a customer preference or note.

  Customer engagement · For hotel teams