Combine duplicate records only after confirming they belong to the same person.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include both customer references, the profile to retain, and the evidence that the records identify the same customer.
  3. Review the proposed change with the administrator and confirm the exact records and scope. Review affected records and any conflicting details before approving the merge. Similar names alone are not sufficient.
  4. After the change, open the retained profile and review its memberships and linked history.

Keep passwords, payment-card details, and private guest access links out of your support message.