Keep factual customer preferences and service notes attached to the correct customer.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the customer’s reference, the preference or note to record, and the intended property access.
  3. Review the proposed change with the administrator and confirm the exact records and scope. Record only information needed for service. A preference or note does not give permission to send marketing messages.
  4. After the change, review the customer profile with an authorised colleague and confirm the information is correct.

Keep passwords, payment-card details, and private guest access links out of your support message.