Arrange changes to a programme’s tiers or a reward for an individual member.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the programme, member or tier, qualification rules or reward, expiry date, and reason.
  3. Review the proposed change with the administrator and confirm the exact records and scope. For a tier, review its threshold and benefits. For a reward, confirm member eligibility and whether the benefit has already been granted. A grant is separate from redemption.
  4. After the change, review the programme or member profile and confirm the saved tier or reward.

Keep passwords, payment-card details, and private guest access links out of your support message.