Arrange a review of customer data retention or an engagement alert with the responsible manager.

Steps

  1. Select the property and locate the affected record. Check its latest status and activity before requesting a change.
  2. Ask your property administrator or Staycore Support to arrange the change. Include the policy or alert reference, affected property, requested retention periods or decision, and your reason.
  3. Review the proposed change with the administrator and confirm the exact records and scope. Check legal holds and your organisation’s retention policy before changing retention. An alert is a reason to investigate, not a finding of wrongdoing.
  4. After the change, review the saved policy or alert decision and any outstanding follow-up work.

Keep passwords, payment-card details, and private guest access links out of your support message.