Requires permission to view loyalty programmes; adjustment requires permission to adjust loyalty programmes and is subject to the programme’s governance controls.
Steps
-
Open Engagement → Loyalty. Search member name, email or phone and filter membership status.
-
Select the member to open the ledger. Check the programme, balance, expiring points and points debt before making a change; list totals describe visible memberships rather than every property record.
-
If authorised, enter a non-zero whole-number Points delta and an Audit reason of at least eight characters. Positive and negative deltas have different financial effects, so verify the sign.
-
Submit the adjustment and wait for the result. Confirm Adjustment recorded in the immutable ledger. and the refreshed ledger/balance; a pending approval or error must not be treated as posted points.